Succeed Through Learning & Upskilling

If you struggle to express yourself and your non-assertiveness is holding you back, this course will teach you how to be more self-assured and confident, without being aggressive.

If you’re looking to minimise conflict in your life, this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.

Great leadership isn't just about technical proficiency or exercising authority, it's about having influence and the ability to persuade people not under your authority. If your role relies on building strong collaborative relationships with colleagues and other stakeholders, this workshop will prove invaluable. Suitable for people at all organisational levels, it will improve your ability to influence a wide variety of people, right to the very top of an organisation.

This intensive two-day course lays the groundwork for those new to management, or looking towards their first management position in the near future, or in charge of a team without formal management training. This course offers insights into the foundation blocks of good management and will empower you to get the best out of your people.

There’s a skill to motivating others and it starts with you. Once you’ve realised how to motivate yourself, you can work on your team and ultimately create a culture geared towards high performance. This one-day workshop covers self-motivation and the skills you need to inspire and activate motivation in others. You’ll gain a deep understanding of what motivation truly is and how it works within a business context.

This is the perfect course for a new supervisor or team leader, or one who currently works in the role but without previous training in supervision. It will give you a solid set of skills and ideas that will build your confidence and keep your team on a productive track. This course is ideal for someone who is leading a team in a role where instructional supervision is important for the well-being and safety of people and/or goods.

Whether you’re new to team leadership or want to improve your skills in this important area of management, this two-day workshop is ideal. A team leaders’ success is dependent on the performance of others. Our Emerging Team Leader programme will support your transition from being part of the team to leading it.

If you’re currently working as a team leader, supervisor or manager, or aiming to become one, this extensive programme is ideal. It’s the perfect investment for any team leader wanting to build and lead powerful teams within their organisation.

If your role requires you to confidently deliver and review training sessions for adults, this two-day course is for you. It will give you the knowledge, skills and assuredness you need to deliver high-impact training sessions.

Boosting your Business' is a 3-module eLearning bundle which includes 'Introduction to Puzzle People's' communication styles, 'Personal Effectiveness-Planning for Success' and 'Mentoring your Team'.

Being an effective communicator has never been so important to help your business stay informed and engaged at all levels. Learn the right messaging tools for the audience to get your message across.

Cover the key elements of effective communication in the workplace by learning to understand what good communication is and start developing your skills to identify methods and tools for best results.

The 'Communication' bundle is a 3-module eLearning series which includes 'Communication in a Crisis', 'Communication at Work' and 'Courageous Conversations'.

Workplace crisis situations require strong leadership and effective communication. Learn how to ensure that your messages are heard, and which communication style should be used in different crises.

Learn what can happen when cybercriminals get access, and what to do to protect yourself from potential online attacks.

Learn the fundamentals for good business writing, the importance of mastering it by understanding the value of your writing’s purpose, clarity and relatability for your reader.

Influencing Others' is a great introductory for any leadership team to learn how to communicate their ideas and suggestions to others by maximising their interpersonal skills.

Equip yourself and your team to meet goals and deadlines through effective delegation of work responsibilities. Learn effective delegation strategies and how productivity also relates to wellbeing.

Difficult communication styles and conflicts are complicated; however, workplace relationships rely on us to resolve these situations constructively by learning to have courageous conversations.

Gain an understanding of what performance efficiency is. Learn strategies and how to automate routine tasks in order to maximise output, without overloading yourself.

Gain an understanding of how to identify opportunities for mentoring and support teams and individuals to achieve their goals plus manage inconsistent behaviours while they make the changes needed.

An 'Introduction to Puzzle People' starts getting people to discover their preferred communication style and the styles of others, so they can be recognised and adapted for greater benefits.

Understand the legislative frameworks that govern workplace sexual and racial bullying and harassment and help you to be procedurally fair when handling complaints and managing investigations.

Transform Business Results' covers team communication and driving results, with the first module providing an overview of the 4 communication styles, and the next modules taking an in-depth look.

The 'Personal Effectiveness' bundle is a 3-module eLearning series which includes 'Planning for Success', 'Communicating for Success' and 'Developing your Mindset for Success'.

Learn to think more critically about your ‘attention management’ by identifying the biggest distractions. Pick up simple tricks to eliminate anything that wastes your time so you can get more done.

Increase your team's performance to working with purpose by leading your team to be more productive with practical tips on how to collaborate, smash deadlines and manage their workflows.

If you want to improve your communication skills, enhance your understanding of the way others behave and help to build better workplace relationships, this course is perfect. You’ll find the content valuable whatever role you play in your organisation.

You will learn about the human response to change from early adopters to laggards and resisters. If you aspire to be the driving force behind change, whether as a catalyst, promoter, or change leader, this program is your key to mastering the art of inspiring others to embrace innovative approaches to work. 

This two-day course, "Coaching Essentials for Leaders," provides a comprehensive foundation for managers to integrate coaching principles into their leadership approach. You will leave with a solid understanding of coaching fundamentals and the confidence to apply these skills in their managerial roles, fostering a culture of growth, development, and enhanced team performance within their organizations.

Undertaking a quick self-assessment to discover the real reason why you may be prone to procrastination and learn how to stop it so that you can be more effective in your daily life.

Develop your problem-solving skills and strategies so that you can begin to start tackling your challenges easier and more effectively.

This is the ideal foundation on which to build your health and safety career. Whether you are a workplace health and safety Advisor, Supervisor, Team leader or health and safety representative and others with a vested interest in workplace health and safety, this course will enable you to be an effective contributor to workplace health and safety systems and culture.

This NZQA approved programme is ideal for those in supervisory or first line management roles, such as health and safety advisors, supervisors, team leaders, managers and advanced health and safety representatives.

This NZQA approved Level 6 Diploma programme is the qualification of choice for leading workplace health and safety leaders and professionals. Gain professional accreditation with NZISM and apply for the HASANZ register.

If you are required to design, develop and implement an internal workplace health, safety and wellbeing change management process, this course will provide you with the essential skills. Whether it be due to economic, societal, technological, environmental, or legal concerns, one of the few constants in business is change. Health and safety leaders need to be able recognise when change is imperative and manage the change process to achieve universal buy-in and minimise disruption.

If you need to be more effective in finding out-of-the-box solutions to recurrent health and safety problems, this challenging course is just for you. Creativity, problem-solving and critical thinking are what keeps businesses thriving and people safe in our current COVID-disrupted economy. These are thinking skills that provide a defence against stagnation in which new ideas and more efficient ways of working are not encouraged.

Gain the knowledge and tools you need to create and manage an effective Health and Safety Management System This one-day course is suitable for all types of business, from offices to heavy industry. It’s of great value to all managers, supervisors, health and safety representatives and workers involved in health and safety systems and management. It has been proven to be an effective, helpful tool in the undertaking of a WorkSafe duty-holder review.

This course is relevant for anyone appointed to or dealing with a workplace Health and Safety committee: new or existing members, a subject matter expert, someone coopted onto the committee on an ad-hoc basis, or a manager/officer responsible for overseeing and implementing the committee’s recommendations.

Know and understand your obligations under the Health and Safety at Work (HSW) Act and why a positive health and safety culture is important to your organisation. Understand the context of risk management as an essential part of Health and Safety in the workplace.

Become an effective workplace health and safety Representative. This is essential training for any Health and Safety Representative, and extremely valuable for any health and safety committee member, or any worker or officer wishing to better comprehend the Health and Safety at Work (HSW) Act and associated regulations, or those who require a refresher of the HSW Act. This course leads to the Certificate in Health and Safety Representation (Training Scheme) (Level 3).

Take your skills as a Health and Safety Representative to the next level. This course is purpose-designed for health and safety representatives who have completed Stage 1 training. It is also suitable for anyone with an interest in, or responsibility for workplace health and safety.

Become a proficient investigator of events and near misses using ICAM methodology. A must for all your staff involved in the incident investigation process. This two-day course is aimed at those who will be conducting investigations into significant events and near misses.

If you need to be more effective in getting buy-in for initiatives that you know will create better health and safety outcomes for everyone, this is the course for you.

Understand pre-qualification and the PCBU’s responsibilities in a contract or supply chain. If you engage contractors or subcontractors whose work activities are influenced or directed by the PCBU, this course should be viewed as essential. It’s suitable for all managers, supervisors, Health and Safety Representatives and workers involved in contractor engagement, pre-qualifications etc.

Know the range and scale of risks associated with machinery and how to minimise them. This two-day course is a must for any business where plant and machinery are in operation, and anyone wanting to understand how to comply with WorkSafe NZ’s Safe Use of Machinery Harm Reduction Programme.

A must for all your staff involved in the accident/incident investigation process. This valuable course is suitable for all types of businesses and accident/incident investigations.

Business owners, directors, employers, managers and those in the human resources or health and safety sectors will find value in the need to understand and influence a business strategic and business planning process.

Better understand the New Zealand legislative framework, how to set-up and maintain practical, effective workplace health and safety systems, and encourage employee involvement in Health and Safety.

A safe working environment needs proactive involvement from everyone in the workplace, not just employers and managers. Employees have a significant role to play, and this session will help them better understand their roles, responsibilities and opportunities.

This half-day workshop will provide you with the foundation knowledge needed for evaluating the safety performance of your organisation to meet the due diligence requirements of the Health and Safety at Work (HSW) Act. It can be delivered Face to face (in class) or online.

Gain an awareness of what defines a confined space and hazardous atmosphere is. Learn how to identify hazards and minimise risk factors for safe work practices.

Learn what a dust explosion is, how they occur, and how to manage and prevent them from occurring through identifying hazards and minimising risk factors for safe work practices.

Learn how to provide a safe environment for employees and children/tamariki by gaining a general knowledge of hazards within the early childhood workplace and how to react in an emergency situation.

Learn how to provide a safe working environment, general knowledge of hazards and how to react in emergency situations when working in a health care facility or rest home.

For an Emergency Warden it is essential to have knowledge on the roles and responsibilities of undertaking various workplace emergencies as well as the coordination of successful, timely evacuations.

Understand the basics of a range of Fire Equipment and how to use them safely in your workplace to suppress the flames for different types of fires.

Understand the importance of risk management and hazard identification, different restraint and fall arrest systems, anchorage techniques plus everyone's responsibility when working with heights.

Gain an awareness around the dangers of completing hot works and identify an operator's safety gear that must be worn when completing hot works plus key tips on using a hot works instrument safely.

Learn what Melanoma NZ does, and what you can do to reduce the risk factors and detect melanoma early. Gain an appreciation of NZ's melanoma statistics plus an overview the five S’s of prevention.

Gain an awareness of the varieties of mobile elevated work platforms, the legal obligations/codes of practice and correct usage of an EWP. Also learn the safety responsibilities of everyone involved.

Gain awareness of the responsibilities of a permit receiver/issuer, how to get different types of permits, and why they are needed while remembering the importance of risk and hazard identification.

Identify risks early and make good decisions to manage your personal safety and conflict incidents in a way that optimises your own safety and that of others around you.

Understand the link between emotions, thoughts, and actions in high-risk situations and how to control your own stress response under pressure, reducing the risk of harm to yourself and others.

Gain an awareness of the importance of choosing a specific spill kit for your requirements, how to clean up a spill, what items to use, and the key points to remember in a spill situation.

Understand the role of employees in workplace regarding their Health and Safety duties and responsibilities under the Health and Safety at Work Act, plus what can be done to lessen the risk incidents.

Gain an overview of the Health and Safety at Work Act for business owners / management looking to get a broad understanding of the main concepts and compliance requirements under the HSW Act.

Learn how to set up your desks to prevent aches and pains, plus, gain an understanding around the consequences of not following healthy workstation practices.

If you need to be more effective in getting buy-in for initiatives that you know will create better health and safety outcomes for everyone, this is the course for you.

Understand the importance of performing manual tasks safely for your health and wellbeing, plus learn efficient lifting techniques to prevent injury.

Risk management is the cornerstone of health and safety best practice. On this course, you’ll discover how to assess critical risks and apply risk management techniques that are relevant to your business. This will ensure effective engagement with internal and external stakeholders, from company directors, officers and managers to supervisors, workers, contractors.

Risk management is essential to business. While some risk is inevitable, your ability to identify and mitigate it can benefit your organisation. It is the cornerstone to health and safety. It allows organizations’ to perform its primary duty of care, as far as reasonably practicable, to its workers and others.

Join us online as we explore critical aspects of health safety and wellbeing in the manufacturing sector.

This NZQA approved Level 6 Diploma programme is the qualification of choice for leading workplace health and safety leaders and professionals. Gain professional accreditation with NZISM and apply for the HASANZ register.

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

Understand key aspects of the Commerce Act and how it relates to trade practices, it's exemptions and penalties that could be applied and apply scenarios to your business to ensure you are compliant.

Explore the Consumer Guarantees Act 1993 and how the rights of consumers are protected under this legislation including a range of topics from compensation to enforcement.

Explore and understand what the Fair Trading Act 1986 covers and how businesses can avoid conduct and practices that breach the Act which can be viewed as misleading, unsafe or unfair.

The 'ER Privacy Act' is a 3-module eLearning bundle which explores the 'Introduction to NZ Privacy Act', 'Information Privacy Principles (IPP 13)' and the 'Actions to Protect your Business'.

An introduction to one of the most important New Zealand laws. Familiarise yourself with what and why the NZ Privacy Act 2020 is, and your legal requirements around it.

Familiarise your staff with the legal requirements of handling the confidential information of your customers and clients with 'The NZ Privacy Act 2020 - 13 Information Privacy Principles (IPP’s)'.

Familiarise your staff with the legal requirements of handling the confidential information of your customers and clients and mandatory data breach reporting in the 'Actions to Protect your Business'.

If you are an Australian-based HR professional charged with managing or administering a New Zealand workforce, this introductory to the intermediate-level course will prove invaluable. It gives a broad outline of New Zealand employment legislation, enabling you to better navigate its provisions. For deeper knowledge, we recommend EMA’s more detailed courses on human resources and employment relations.

If you’re a manager or employer, or you work in human resources, this 90-minute webinar will give you a good overview of this key employment legislation.

This advanced course is for managers of change, HR practitioners or anyone who may have responsibilities around restructuring or organisational development.

If you’re an HR or ER practitioner responsible for managing union relationships, this practical course is for you. This intermediate level course will prepare you with the tools and techniques to negotiate collective agreements, from initiating bargaining to the bargaining process agreement and terms of settlement.

This course is perfect for those managers and HR practitioners responsible for overseeing disciplinary processes and handling workplace investigations.

This is our most popular course and is designed for anyone new to the responsibilities of managing staff, HR, or payroll functions.

This advanced course is for any manager, HR practitioner or payroll specialist who may have responsibility to administer or apply best practice to critical issues of leave.

This course is essential for anyone overseeing the resolution of employment relationship problems and/or working on complex workplace change. It is particularly suited to employers, managers and supervisors.

Perfect for HR advisors or business partners, or those aiming to become one. This extensive programme is the perfect investment for any HR practitioner wanting to build their knowledge of employment law with practical applications.

If you’re a manager or employer, or you work in human resources, this 90-minute webinar will give you a good overview of this key employment legislation.

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

Learn the everyday actions that lead to successful HR outcomes. Understand the goals of Human Resource management as it strives to foster engagement and productivity across the business.

Coach confidently to support your managers to deal with their people issues in the workplace. You’ll become a champion of change and increase your preparedness for conflicts if - and when – they arise.

Work in partnership with the business to leverage opportunities to attract and retain the best and brightest. Embed great practice and execute a successful people strategy.

Deal with organisational threats stemming from workplace conflict. Position your partnering to minimise conflict and be ready to mediate and resolve issues when they arise

Gain insight on how to work with an HR representative to turn the Performance Improvement Process into a mentoring opportunity as well as understand what your responsibilities as a manager are.

If you are a manager or team leader and want to understand how to handle your own and/or other people’s emotions at work, this one-day workshop is for you. Combining this course with some focused practice will allow you to boost your ‘Emotional IQ’ and increase your personal effectiveness.

Help your leaders to set expectations around behaviours to minimise workplace conflict by effectively dealing with disagreements and identifying and seeking out the correct assistance as necessary.

Learn the steps for setting up a Performance Improvement Plan meeting plus find strategies to help your staff member become accountable for their growth while meeting your obligations as an employer.

If you intend to work in human resources, or in a HR support role, this introductory course will provide you with a broad understanding of the human resources function and its application in today's world of work.

Learn the stages of talent management from recruiting to transition plus discover ways to connect and develop relationships that benefit both the business and the talent you hire.

Gain insights, tips and suggestions for conducting interviews with job applicants, exit interviews or feedback sessions by going through informative question asking as well as interview processes.

An 'Introduction to Performance Improvement' will help turn difficult conversations about performance issues into mentoring opportunities by applying a structured approach in a constructive manner.

Have you been managing staff performance for a while but become unstuck when things get difficult? If you are a manager or HR practitioner managing serious performance issues, you’ll benefit from introducing a consistent performance management framework to your organisation.

What you’ll learn: The Mental Health Awareness Training is a comprehensive one-day program designed to equip participants with the necessary knowledge and skills to support and promote mental wellbeing in the workplace effectively. The training aims to raise awareness about mental health issues, reduce stigma, and foster a positive and supportive work environment. Participants will learn to recognize signs of mental distress, respond empathetically, and implement strategies to create a healthy workplace.

Define your individual stress, pressure and burnout. Evaluate your work and lifestyle to identify opportunities for healing and to manage the effects.

Learn what unconscious bias is, explore strategies on how to break free from this unintentional mental habit and learn ways to overcome bias.

Gain an understanding of the causes online meeting fatigue. Explore strategies for minimising the effects of back-to-back meetings and learn how to make "working from home" work for you.

The 'Workplace Wellbeing Resiliency' is a 3-module eLearning bundle which explores the topics of 'The Resilient Mindset', 'The Building Blocks of Resilience' and 'Measuring your Resilience'.

Gain knowledge and skills needed to conduct your own financial check-up to review how healthy your cash flow is. Also learn how to create a budget to either reduce/avoid debt or save for the future.

Discover what it means to have workplace visibility and how increasing it can advance your career. Learn tips to overcome visibility obstacles so you can be successfully and positively recognised.

Whether a leader or an individual, learn how to create a working environment that is inclusive, welcoming and productive through positive workplace relationships and see how the business will benefit.

Gain a valuable understanding of what discrimination, bullying and harassment is. Review what the behaviours look like and the options on what a person can do.

Identify your professional strengths, interests and values. Understand what you are good at, what you enjoy and then how to leverage these strengths to boost self-confidence and performance.

Gain a better understanding of mental health issues and the effect they can have on both individuals and your business with mental Health First Aid training. Learn how to help people struggling with their mental or emotional state by implementing positive changes. It helps provide a person who is developing a mental health problem, experiencing a worsening of an existing mental health problem, or in a mental health crisis. First Aid is given until appropriate professional help can be attained.

If you are struggling to stay on top of your workload, and you need a few tricks to keep you focused, this 90-minute webinar is ideal.

If you feel constantly stressed by your workload and consider yourself time-poor, this course will give you tips on managing your stress and feeling more in control. Brush up on your time management skills or suggest it to a colleague.

If you find it difficult to manage your stress, this one-day workshop will make a difference. It is valuable to anyone who feels that anxiety is impacting on their lives in and out of work.

Join us online as we explore critical aspects of health safety and wellbeing in the manufacturing sector.

Join us for a practical exploration of Industry 4.0 technology and its transformative potential for your business.

In association with the American Chamber of Commerce in New Zealand, the EMA and ExportNZ present an event for exporters interested in creating or broadening their footprint in the United States. Trade with the US has grown strongly in recent years and it is now New Zealand’s second-largest export market

Join us for a practical exploration of Industry 4.0 technology and its transformative potential for your business.

For businesses to thrive in an AI world, Analytical, Critical and Creative Thinking will be skills that will be needing to be constantly developed.

AI is bringing workplace change and for businesses thrive, Thought Diversity will be a ‘human-centred’ skill that will need to continuously develop.

Foster a deeper understanding and appreciation of Māori culture in the workplace. Gain knowledge and tools to create an inclusive work environment.

This bundle empowers learners to explore Te Reo Māori by providing a foundation in vocabulary, grammar, pronunciation and cultural insights.

Foster cultural competence by learning how to engage respectfully with Māori communities. Delve into Māori worldviews, values and cultural practices.

Are you getting the memo that climate change is real and a big deal? Want to learn more? In this series, you’ll learn about the problem while equipping yourself with solutions. Available as three 90-minute, in-person workshops or one x 3-hour workshop.

Have you been questioned lately…about your emissions? About what you’re doing in sustainability? About things you might not even understand, or have never heard of? This short, sharp workshop series will help you as a supplier to understand the bigger picture of what the larger organisations you supply are grappling with, and how to meet your increasing obligations.

In this highly interactive, NZQA-approved course you’ll actively experiment with technology on devices, equipping you to move into a digital age, and develop your digital mindset and skillsets confidence. Digital Skills for Industry has been developed with the support of MAKE NZ, Buckley Systems, LMAC Consulting, Hanga-Aro-Rau Workforce Development Council and Competenz ITO.

Learn about The Responsibility Matrix (RASCI). RASCI is a project management tool that clarifies the responsibilities each stakeholder has within a project.

This course compliments 'The Dynamic Workplace Starter Pack' by supporting the wider business in navigating changes in a flexible, remote or hybrid work environment (incs: teamwork and communication).

This starter pack helps businesses navigate the changes required in The Dynamic Workplace (incs: flexible, remote and hybrid). Resources include EMA Legal and People Experience templates for you use.

If you’re involved in the financial management of resources and feel your understanding of accounting is patchy, this popular two-day course will make all the difference. It is suited to experienced managers in need of a refresher course as well as anyone new to accounting responsibilities.

If you want to maximise the performance of your projects, this course is for you. It is particularly suited to business owners, business managers, project managers or production managers who understand the fundamentals of project management.

If you run projects at work, this one-day course will give you the practical tools and confidence to conquer any challenge. It is particularly suited to business owners, business managers, project managers or production managers.

What & why, carbon & climate, waste & circular economy, social responsibility, comms, reporting & collaborating for sustainability.

A business depends on the strength of its customer relationships. Explore how to provide effective customer service across the board and what takes a customer's experience from adequate to excellent.

Gain all of the knowledge and skills you need to ensure you give not just good, but great customer service to your customers over the phone.

Join us for a practical exploration of Industry 4.0 technology and its transformative potential for your business.

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

In association with the American Chamber of Commerce in New Zealand, the EMA and ExportNZ present an event for exporters interested in creating or broadening their footprint in the United States. Trade with the US has grown strongly in recent years and it is now New Zealand’s second-largest export market

A fantastic opportunity to hear directly from the Minister and get an update on the Government's plans for the Holidays Act.

Join us online as we explore critical aspects of health safety and wellbeing in the manufacturing sector.