Conflict Resolution

What you’ll learn...

Conflict is inevitable and whilst it can be uncomfortable, it is possible to learn different ways for dealing with conflict. This two-day course takes a practical approach to handling disputes. It is designed to give you tools and techniques to manage or even prevent conflict situations. By gaining the confidence to deal with conflict, and avoiding the use of outdated and combative models, you’ll achieve more in your professional and personal life.

• Understanding the core variables of negative conflict.
• Benefits of using third parties to resolve problems.
• What to do when emotions hijack relationships.
• The thirteen ‘lubrication’ skills for effective conflict resolution.

After, you’ll be able to...

• Increase your understanding of the root causes of conflict.
• Identify and understand your own psychology in conflict situations.
• Apply conflict resolution tools to resolve differences.
• Be better equipped to anticipate and thus prevent potential negative conflict before resolution is needed.

Duration:  2 days

Level:  Intermediate

Delivery:  Face to face (in class)

Course Costs:

Member (Standard) $1,490 + GST

Non-member (Standard) $1,820 + GST