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If you are a manager or team leader and want to understand how to handle your own and/or other people’s emotions at work, this one-day workshop is for you. Combining this course with some focused practice will allow you to boost your ‘Emotional IQ’ and increase your personal effectiveness.
Sometimes emotions get in the way of good communication or performance. But once you take some of the emotion out of a challenging situation, things run more smoothly. You can calm everyone down and get to work dealing with the actual issues. Being able to do this requires a solid level of emotional intelligence. This one-day course builds your emotional intelligence by giving you the ability to recognise and understand emotions, and their respective impact on behaviour and attitudes. Improving your emotional intelligence will give you essential skills for handling workplace challenges, improving relationships, motivating people and managing your team more effectively.
Duration: 1 day
Level: Intermediate
Delivery: Virtual
Course Costs:
Member (Standard) $940 + GST
Non-member (Standard) $1,340 + GST