Communication in a Crisis

Crisis situations within a workplace require strong leadership and effective communication to staff, customers and other stakeholders. 

What you'll learn...

• Gain an understanding of the types of crisis a business may face.

• Gain an understanding of the planning required for crisis communication.

• Be given the tools to create your own crisis communication plan.

• Be able to identify the tools that can be used to communicate with during a crisis.

• Understand the different responses that are required for internal and external stakeholders during a crisis, and why they are important.

After, you’ll be able to…

• Understand the importance of communication in a crisis situation.

• Have a plan for how to communicate with internal and external stakeholders in a crisis.

• Understand the different modes of communication tools available during a crisis, and which works best for different situations.

• Effectively communicate with the right tools for the audience and message.

• Communicate up and down the business with the stakeholders and staff to get your message across faster.

• Implement the Tools, Techniques and Skills needed to have a courageous conversation.

• Build your own confidence in dealing with employees across a wide range of situations.

Duration: 45 minutes to 1 hour

Level: Foundation

Delivery: eLearning

Course Costs:

Member $80 + GST

Non-member $135 + GST