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Communication in a Crisis

Workplace crisis situations require strong leadership and effective communication. Learn how to ensure that your messages are heard, and which communication style should be used in different crises.

Description

Crisis situations within a workplace require strong leadership and effective communication to staff, customers and other stakeholders. 

 

What you'll learn...

  • Gain an understanding of the types of crisis a business may face.

  • Gain an understanding of the planning required for crisis communication.

  • Be given the tools to create your own crisis communication plan.

  • Be able to identify the tools that can be used to communicate with during a crisis.

  • Understand the different responses that are required for internal and external stakeholders during a crisis, and why they are important.

 

After, you’ll be able to…

  • Understand the importance of communication in a crisis situation.

  • Have a plan for how to communicate with internal and external stakeholders in a crisis.

  • Understand the different modes of communication tools available during a crisis, and which works best for different situations.

  • Effectively communicate with the right tools for the audience and message.

  • Communicate up and down the business with the stakeholders and staff to get your message across faster.

  • Implement the Tools, Techniques and Skills needed to have a courageous conversation.

  • Build your own confidence in dealing with employees across a wide range of situations.

 

Duration: 45 minutes to 1 hour

Level: Foundation

Delivery: eLearning

 

Course Costs:

Member $80 + GST

Non-member $135 + GST

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