Succeed Through Learning & Upskilling

Conflict may be inevitable, but you can learn tools and models to get to the root cause and communicate with clarity and empathy – leading to stronger workplace relationships and a more productive work environment.

You will learn about the human response to change from early adopters to laggards and resisters. If you aspire to be the driving force behind change, whether as a catalyst, promoter, or change leader, this program is your key to mastering the art of inspiring others to embrace innovative approaches to work. 

If you struggle to express yourself and your non-assertiveness is holding you back, this course will teach you how to be more self-assured and confident, without being aggressive.

If your role requires you to confidently deliver and review training sessions for adults, this two-day course is for you. It will give you the knowledge, skills and assuredness you need to deliver high-impact training sessions.

This two-day course, "Coaching Essentials for Leaders," provides a comprehensive foundation for managers to integrate coaching principles into their leadership approach. You will leave with a solid understanding of coaching fundamentals and the confidence to apply these skills in their managerial roles, fostering a culture of growth, development, and enhanced team performance within their organizations.

If you’re looking to minimise conflict in your life, this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.

This highly interactive, NZQA-approved course will develop your digital mindset and skillsets confidence. This course has been developed with the support of The Learning Wave, MAKE NZ, Buckley Systems, LMAC Consulting, Hanga-Aro-Rau Workforce Development Council and Competenz ITO. It includes the opportunity to complete the 5-credit micro-credential ' Demonstrate and apply knowledge of digital tasks, security, and data in a manufacturing environment' (Level 3).

If you’re involved in the financial management of resources and feel your understanding of accounting is patchy, this popular two-day course will make all the difference. It is suited to experienced managers in need of a refresher course as well as anyone new to accounting responsibilities.

Great leadership isn't just about technical proficiency or exercising authority, it's about having influence and the ability to persuade people not under your authority. If your role relies on building strong collaborative relationships with colleagues and other stakeholders, this workshop will prove invaluable. Suitable for people at all organisational levels, it will improve your ability to influence a wide variety of people, right to the very top of an organisation.

This intensive two-day course lays the groundwork for those new to management, or looking towards their first management position in the near future, or in charge of a team without formal management training. This course offers insights into the foundation blocks of good management and will empower you to get the best out of your people.

There’s a skill to motivating others and it starts with you. Once you’ve realised how to motivate yourself, you can work on your team and ultimately create a culture geared towards high performance. This one-day workshop covers self-motivation and the skills you need to inspire and activate motivation in others. You’ll gain a deep understanding of what motivation truly is and how it works within a business context.

If you want to maximise the performance of your projects, this course is for you. It is particularly suited to business owners, business managers, project managers or production managers who understand the fundamentals of project management.

If you run projects at work, this one-day course will give you the practical tools and confidence to conquer any challenge. It is particularly suited to business owners, business managers, project managers or production managers.

If you want to improve your communication skills, enhance your understanding of the way others behave and help to build better workplace relationships, this course is perfect. You’ll find the content valuable whatever role you play in your organisation.

Balance your workload and your team’s outputs with key supervision principles. You’ll learn how to give clear instructions, motivate people to do their best, and give feedback to raise their game.

Your success depends on the performance of others. This popular programme supports your transition from being part of the team to running it with a clear understanding of your unique leadership style.

In this highly interactive and transformative six-month programme, you'll learn to implement key competencies, build respect, problem-solve, prepare for challenges, coach, inspire, and lead powerful teams.

Boosting your Business' is a 3-module eLearning bundle which includes 'Introduction to Puzzle People's' communication styles, 'Personal Effectiveness-Planning for Success' and 'Mentoring your Team'.

Transform your team with this microlearn which explores Tuckman's five stages of team development: Forming, Storming, Norming, Performing, and Adjourning. We'll look at how teams typically progress through these phases, from initial introductions to peak performance and eventual project completion.

Being an effective communicator has never been so important to help your business stay informed and engaged at all levels. Learn the right messaging tools for the audience to get your message across.

Cover the key elements of effective communication in the workplace by learning to understand what good communication is and start developing your skills to identify methods and tools for best results.

The 'Communication' bundle is a 3-module eLearning series which includes 'Communication in a Crisis', 'Communication at Work' and 'Courageous Conversations'.

Workplace crisis situations require strong leadership and effective communication. Learn how to ensure that your messages are heard, and which communication style should be used in different crises.

Want to level up your work game? It all starts with how you communicate. Strong communication skills can help you build trust, boost productivity, and create better connections with your team. Plus, organisations that nail communication are 3.5 times more likely to hit their goals and see a 25% jump in productivity—sounds good, right?

Difficult communication styles and conflicts are complicated; however, workplace relationships rely on us to resolve these situations constructively by learning to have courageous conversations.

Learn what can happen when cybercriminals get access, and what to do to protect yourself from potential online attacks.

Equip yourself and your team to meet goals and deadlines through effective delegation of work responsibilities. Learn effective delegation strategies and how productivity also relates to wellbeing.

Learn the fundamentals for good business writing, the importance of mastering it by understanding the value of your writing’s purpose, clarity and relatability for your reader.

Influencing Others' is a great introductory for any leadership team to learn how to communicate their ideas and suggestions to others by maximising their interpersonal skills.

An 'Introduction to Puzzle People' starts getting people to discover their preferred communication style and the styles of others, so they can be recognised and adapted for greater benefits.

Understand the legislative frameworks that govern workplace sexual and racial bullying and harassment and help you to be procedurally fair when handling complaints and managing investigations.

Gain an understanding of how to identify opportunities for mentoring and support teams and individuals to achieve their goals plus manage inconsistent behaviours while they make the changes needed.

Undertaking a quick self-assessment to discover the real reason why you may be prone to procrastination and learn how to stop it so that you can be more effective in your daily life.

Gain an understanding of what performance efficiency is. Learn strategies and how to automate routine tasks in order to maximise output, without overloading yourself.

The 'Personal Effectiveness' bundle is a 3-module eLearning series which includes 'Planning for Success', 'Communicating for Success' and 'Developing your Mindset for Success'.

Develop your problem-solving skills and strategies so that you can begin to start tackling your challenges easier and more effectively.

Transform Business Results' covers team communication and driving results, with the first module providing an overview of the 4 communication styles, and the next modules taking an in-depth look.

Increase your team's performance to working with purpose by leading your team to be more productive with practical tips on how to collaborate, smash deadlines and manage their workflows.

Learn to think more critically about your ‘attention management’ by identifying the biggest distractions. Pick up simple tricks to eliminate anything that wastes your time so you can get more done.

Ever found yourself wondering, "Is this situation actually safe?" You're not alone. Risk management isn't about creating fear—it's about empowering you to create a safer, more confident workplace.

Safety culture is a combination of the attitudes, values and perceptions that can positively influence health and safety outcomes. Develop and embed an authentic culture that works for your business through engagement, trust and leadership.

You're invited to a forum with the Minister for Workplace Relations and Safety, Hon Brooke van Velden in Tauranga on Thursday, 13 November.

Protect your employees, property, and reputation by understanding how to evaluate your workplace safety performance and meet the due diligence requirements of the Health and Safety at Work Act (HSWA).

If you are required to design, develop and implement an internal workplace health, safety and wellbeing change management process, this course will provide you with the essential skills. Whether it be due to economic, societal, technological, environmental, or legal concerns, one of the few constants in business is change. Health and safety leaders need to be able recognise when change is imperative and manage the change process to achieve universal buy-in and minimise disruption.

If you need to be more effective in finding out-of-the-box solutions to recurrent health and safety problems, this challenging course is just for you. Creativity, problem-solving and critical thinking are what keeps businesses thriving and people safe in our current COVID-disrupted economy. These are thinking skills that provide a defence against stagnation in which new ideas and more efficient ways of working are not encouraged.

A must for all your staff involved in the accident/incident investigation process. This valuable course is suitable for all types of businesses and accident/incident investigations.

Risk management is essential to business. While some risk is inevitable, your ability to identify and mitigate it can benefit your organisation. It is the cornerstone to health and safety. It allows organizations’ to perform its primary duty of care, as far as reasonably practicable, to its workers and others.

Learn to create, analyse, and evaluate a sound health and safety management system that gets organisational buy-in. This course has also proven helpful when undertaking a WorkSafeNZ duty-holder review.

This programme is the ideal foundation on which to build your health and safety career. Whether you are a workplace Health and Safety Advisor, Team Leader, or Health and Safety Representative or someone with a vested interest in workplace health and safety, this course will enable you to be an effective contributor to the culture of health and safety in your workplace.

This NZQA approved programme is ideal for those in supervisory or first line management roles, such as health and safety advisors, supervisors, team leaders, managers and advanced health and safety representatives.

This NZQA approved Level 6 Diploma programme is the qualification of choice for leading workplace health and safety leaders and professionals. Gain professional accreditation with NZISM and apply for the HASANZ register.

This NZQA approved Level 6 Diploma programme is the qualification of choice for leading workplace health and safety leaders and professionals. Gain professional accreditation with NZISM and apply for the HASANZ register.

Know and understand your obligations under the Health and Safety at Work (HSW) Act and why a positive health and safety culture is important to your organisation. Understand the context of risk management as an essential part of Health and Safety in the workplace.

Become an effective workplace health and safety Representative. This is essential training for any Health and Safety Representative, and extremely valuable for any health and safety committee member, or any worker or officer wishing to better comprehend the Health and Safety at Work (HSW) Act and associated regulations, or those who require a refresher of the HSW Act. This course leads to the Certificate in Health and Safety Representation (Training Scheme) (Level 3).

Take your skills as a Health and Safety Representative to the next level. This course is purpose-designed for health and safety representatives who have completed Stage 1 training. It is also suitable for anyone with an interest in, or responsibility for workplace health and safety.

Become a proficient investigator of events and near misses using ICAM methodology. A must for all your staff involved in the incident investigation process. This two-day course is aimed at those who will be conducting investigations into significant events and near misses.

If you need to be more effective in getting buy-in for initiatives that you know will create better health and safety outcomes for everyone, this is the course for you.

Understand pre-qualification and the PCBU’s responsibilities in a contract or supply chain. If you engage contractors or subcontractors whose work activities are influenced or directed by the PCBU, this course should be viewed as essential. It’s suitable for all managers, supervisors, Health and Safety Representatives and workers involved in contractor engagement, pre-qualifications etc.

Risk management is the cornerstone of health and safety best practice. On this course, you’ll discover how to assess critical risks and apply risk management techniques that are relevant to your business. This will ensure effective engagement with internal and external stakeholders, from company directors, officers and managers to supervisors, workers, contractors.

Know the range and scale of risks associated with machinery and how to minimise them. This two-day course is a must for any business where plant and machinery are in operation, and anyone wanting to understand how to comply with WorkSafe NZ’s Safe Use of Machinery Harm Reduction Programme.

This course is relevant for anyone appointed to or dealing with a workplace Health and Safety committee: new or existing members, a subject matter expert, someone coopted onto the committee on an ad-hoc basis, or a manager/officer responsible for overseeing and implementing the committee’s recommendations.

Business owners, directors, employers, managers and those in the human resources or health and safety sectors will find value in the need to understand and influence a business strategic and business planning process.

Better understand the New Zealand legislative framework, how to set-up and maintain practical, effective workplace health and safety systems, and encourage employee involvement in Health and Safety.

A safe working environment needs proactive involvement from everyone in the workplace, not just employers and managers. Employees have a significant role to play, and this session will help them better understand their roles, responsibilities and opportunities.

Understand the importance of risk management and hazard identification, different restraint and fall arrest systems, anchorage techniques plus everyone's responsibility when working with heights.

Gain an awareness around the dangers of completing hot works and identify an operator's safety gear that must be worn when completing hot works plus key tips on using a hot works instrument safely.

Learn what Melanoma NZ does, and what you can do to reduce the risk factors and detect melanoma early. Gain an appreciation of NZ's melanoma statistics plus an overview the five S’s of prevention.

Gain an awareness of the varieties of mobile elevated work platforms, the legal obligations/codes of practice and correct usage of an EWP. Also learn the safety responsibilities of everyone involved.

Understand the importance of performing manual tasks safely for your health and wellbeing, plus learn efficient lifting techniques to prevent injury.

Gain awareness of the responsibilities of a permit receiver/issuer, how to get different types of permits, and why they are needed while remembering the importance of risk and hazard identification.

Identify risks early and make good decisions to manage your personal safety and conflict incidents in a way that optimises your own safety and that of others around you.

Understand the link between emotions, thoughts, and actions in high-risk situations and how to control your own stress response under pressure, reducing the risk of harm to yourself and others.

Gain an awareness of the importance of choosing a specific spill kit for your requirements, how to clean up a spill, what items to use, and the key points to remember in a spill situation.

Understand the role of employees in workplace regarding their Health and Safety duties and responsibilities under the Health and Safety at Work Act, plus what can be done to lessen the risk incidents.

Learn what a dust explosion is, how they occur, and how to manage and prevent them from occurring through identifying hazards and minimising risk factors for safe work practices.

Learn how to provide a safe environment for employees and children/tamariki by gaining a general knowledge of hazards within the early childhood workplace and how to react in an emergency situation.

Learn how to provide a safe working environment, general knowledge of hazards and how to react in emergency situations when working in a health care facility or rest home.

For an Emergency Warden it is essential to have knowledge on the roles and responsibilities of undertaking various workplace emergencies as well as the coordination of successful, timely evacuations.

Understand the basics of a range of Fire Equipment and how to use them safely in your workplace to suppress the flames for different types of fires.

Gain an awareness of what defines a confined space and hazardous atmosphere is. Learn how to identify hazards and minimise risk factors for safe work practices.