Conflict Resolution and Courageous Conversations

Conflict may be inevitable, but you can learn tools and models to get to the root cause and communicate with clarity and empathy – leading to stronger workplace relationships and a more productive work environment.

Description

Transform conflict into opportunity and lead courageous conversations with confidence.
This two-day course helps professionals and leaders build the skills to manage conflict constructively and communicate with clarity and empathy. You’ll explore conflict dynamics, emotional triggers, and structured feedback models to foster trust, collaboration, and psychological safety in your workplace.
 
 

You’ll learn how to:

 
  • Understand conflict types, causes, and dynamics
  • Apply the conflict resolution model and Win-Win principles
  • Use the “I’m OK, You’re OK” Matrix to navigate conflict
  • Recognise and manage emotional triggers
  • Deliver feedback using a structured 4-step model
  • Plan and lead courageous conversations
  • Handle difficult messages with empathy and professionalism
  • Build a culture of open, respectful communication
 

Who should attend:

 

  • Leaders, managers, HR professionals, and team members who want to improve communication, feedback, and conflict resolution skills.
 
 

Duration:  2 days

Level:  Intermediate

Delivery:  Face to face (in class)

 

Course Costs:

Member (Standard) $1,490 + GST

Non-member (Standard) $1,820 + GST