Succeed Through Learning & Upskilling

For businesses to thrive in an AI world, Analytical, Critical and Creative Thinking will be skills that will be needing to be constantly developed.

AI is bringing workplace change and for businesses thrive, Thought Diversity will be a ‘human-centred’ skill that will need to continuously develop.

Foster a deeper understanding and appreciation of Māori culture in the workplace. Gain knowledge and tools to create an inclusive work environment.

This bundle empowers learners to explore Te Reo Māori by providing a foundation in vocabulary, grammar, pronunciation and cultural insights.

Foster cultural competence by learning how to engage respectfully with Māori communities. Delve into Māori worldviews, values and cultural practices.

Are you getting the memo that climate change is real and a big deal? Want to learn more? In this series, you’ll learn about the problem while equipping yourself with solutions. Available as three 90-minute, in-person workshops or one x 3-hour workshop.

Have you been questioned lately…about your emissions? About what you’re doing in sustainability? About things you might not even understand, or have never heard of? This short, sharp workshop series will help you as a supplier to understand the bigger picture of what the larger organisations you supply are grappling with, and how to meet your increasing obligations.

Learn about The Responsibility Matrix (RASCI). RASCI is a project management tool that clarifies the responsibilities each stakeholder has within a project.

This course compliments 'The Dynamic Workplace Starter Pack' by supporting the wider business in navigating changes in a flexible, remote or hybrid work environment (incs: teamwork and communication).

This starter pack helps businesses navigate the changes required in The Dynamic Workplace (incs: flexible, remote and hybrid). Resources include EMA Legal and People Experience templates for you use.

If you want to maximise the performance of your projects, this course is for you. It is particularly suited to business owners, business managers, project managers or production managers who understand the fundamentals of project management.

If you run projects at work, this one-day course will give you the practical tools and confidence to conquer any challenge. It is particularly suited to business owners, business managers, project managers or production managers.

If you’d like to improve debt collection and the credit management processes for your organisation, this half-day course is for you. As well as small business owners, it is most relevant for anyone working in accounts receivable, credit management or credit control. If you want to keep your organisation financially sound, proper debt collection and credit management is essential.

If you’re involved in the financial management of resources and feel your understanding of accounting is patchy, this popular two-day course will make all the difference. It is suited to experienced managers in need of a refresher course as well as anyone new to accounting responsibilities.

What & why, carbon & climate, waste & circular economy, social responsibility, comms, reporting & collaborating for sustainability.

A business depends on the strength of its customer relationships. Explore how to provide effective customer service across the board and what takes a customer's experience from adequate to excellent.

Gain all of the knowledge and skills you need to ensure you give not just good, but great customer service to your customers over the phone.

Learn how to deal with workplace bullying, harassment and discrimination

Explore and understand what the Fair Trading Act 1986 covers and how businesses can avoid conduct and practices that breach the Act which can be viewed as misleading, unsafe or unfair.

Understand key aspects of the Commerce Act and how it relates to trade practices, it's exemptions and penalties that could be applied and apply scenarios to your business to ensure you are compliant.

Explore the Consumer Guarantees Act 1993 and how the rights of consumers are protected under this legislation including a range of topics from compensation to enforcement.

The 'ER Privacy Act' is a 3-module eLearning bundle which explores the 'Introduction to NZ Privacy Act', 'Information Privacy Principles (IPP 13)' and the 'Actions to Protect your Business'.

An introduction to one of the most important New Zealand laws. Familiarise yourself with what and why the NZ Privacy Act 2020 is, and your legal requirements around it.

Familiarise your staff with the legal requirements of handling the confidential information of your customers and clients with 'The NZ Privacy Act 2020 - 13 Information Privacy Principles (IPP’s)'.

Familiarise your staff with the legal requirements of handling the confidential information of your customers and clients and mandatory data breach reporting in the 'Actions to Protect your Business'.

If you are an Australian-based HR professional charged with managing or administering a New Zealand workforce, this introductory to the intermediate-level course will prove invaluable. It gives a broad outline of New Zealand employment legislation, enabling you to better navigate its provisions. For deeper knowledge, we recommend EMA’s more detailed courses on human resources and employment relations.

If you’re a manager or employer, or you work in human resources, this 90-minute webinar will give you a good overview of this key employment legislation.

This advanced course is for managers of change, HR practitioners or anyone who may have responsibilities around restructuring or organisational development.

If you’re an HR or ER practitioner responsible for managing union relationships, this practical course is for you. This intermediate level course will prepare you with the tools and techniques to negotiate collective agreements, from initiating bargaining to the bargaining process agreement and terms of settlement.

This course is perfect for those managers and HR practitioners responsible for overseeing disciplinary processes and handling workplace investigations.

This is our most popular course and is designed for anyone new to the responsibilities of managing staff, HR, or payroll functions.

This advanced course is for any manager, HR practitioner or payroll specialist who may have responsibility to administer or apply best practice to critical issues of leave.

This course is essential for anyone overseeing the resolution of employment relationship problems and/or working on complex workplace change. It is particularly suited to employers, managers and supervisors.

Perfect for HR advisors or business partners, or those aiming to become one. This extensive programme is the perfect investment for any HR practitioner wanting to build their knowledge of employment law with practical applications.

Demystifying Discipline: Managing Workplace Misconduct With Confidence

Are you accommodating an employee’s prolonged absence?

When should you escalate a workplace allegation into an investigation? How do you protect your business and get closer to a solution?

Join EMAs Acting Head of Legal and Head of Advocacy for a not-to miss business update post the budget announcement. Engage with your local EMA membership manager and see how we're lighting the pathway for business!

As an exporter, how confident are you that those who work with your business overseas are doing the right thing?

This is the ideal foundation on which to build your health and safety career. Whether you are a workplace health and safety Advisor, Supervisor, Team leader or health and safety representative and others with a vested interest in workplace health and safety, this course will enable you to be an effective contributor to workplace health and safety systems and culture.