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Debt Recovery - Mastering the Credit Management Process

If you’d like to improve debt collection and the credit management processes for your organisation, this half-day course is for you. As well as small business owners, it is most relevant for anyone working in accounts receivable, credit management or credit control. If you want to keep your organisation financially sound, proper debt collection and credit management is essential.


What you’ll learn...

On this course, you’ll get the most up-to-date techniques and strategies to manage this area of your business.

And we’ll offer practical guidance on avoiding litigation, using terms of trade and maintaining positive customer relationships as you collect the money you’re owed.

  • Spot risks in the current economic climate.
  • Know the critical elements of an effective credit application form.
  • Successful telephone collection strategies.
  • Analyse different debtor personalities and strategies to deal with them.
  • Understand the legal process to collect unpaid accounts.


After, you’ll be able to...

  • Assess or create a credit application form.
  • Create, implement and communicate effective credit policies.
  • Manage credit risk by analysing financial statements.
  • Improve your strategy to maximise collections and not lose customers.
  • Understand the legal process relating to debt collection.
  • Execute your own primary-stage legal work to save money.


Duration:  3 hours 30 minutes 

Level:  Foundation

Delivery:  Face to face (in class)


Course Costs:

Member (Standard) $560 + GST

Non-member (Standard) $695 + GST

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