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A business depends on the strength of its customer relationships. Explore how to provide effective customer service across the board and what takes a customer's experience from adequate to excellent.
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily work with the next one. In this course you will explore how to provide effective customer service across the board and what takes a customer's experience from adequate to excellent. By the end of this fundamental skills course, you will have learnt how customer service impacts a business, how to balance being personable and being professional and how you can meet and exceed customer expectations.
In this course you will learn the fundamentals for good customer service:
What is Customer Service and Why does it Matter – this includes understanding the difference between Customer Experience and Service as well as defining what ‘good’ looks like.
Balancing Personable vs. Professional Customer Service – so that you can strike a good balance between the two.
Meeting and Exceeding Customer Expectations – this includes the impacts to the business when done correctly.
Duration: 30 to 45 minutes
Level: Foundation
Delivery: eLearning
Course Costs:
Member $50 + GST
Non-member $75 + GST