Assertiveness and Effective Communication

Assertiveness is the middle ground between passivity and aggressiveness. While passivity can lead to unnecessary stress, aggressiveness can lead to fractured relationships.

Improving your assertiveness skills will benefit yourself, your team and your organisation. You’ll learn about your current level of assertiveness and be given the tools necessary to communicate more directly and effectively.

What you’ll learn...

• Applying a cognitive model to assertiveness and building self-esteem.
• Body confidence and personal behaviours.
• Cultural matters and their impact on building assertive behaviours.
• Giving and receiving feedback and saying “no”.

After, you’ll be able to...

• Increase your self-awareness in your interactions with others.
• Improve your ability to observe the rights of others and stand up for your own rights.
• Foster better relationships with your team and within your organisation by communicating more effectively and directly.

Duration: 1 day

Level: Intermediate

Delivery: Face to face (in class)

Course Costs:

Member (Standard) $940 + GST

Non-member (Standard) $1,340 + GST